000 00360nam a2200133Ia 4500
008 170101s2010 xx 000 0 und d
020 _a9780195689082
100 _aJauhari Vinnie
245 0 _aServices Marketing Operations And Management
260 _aNew Delhi
_bOxford University Press
_c2010
300 _a584
650 _aManagement
942 _2ddc
_cBK
999 _c441843
_d441843