000 00335nam a2200133Ia 4500
008 170101s2005 xx 000 0 und d
020 _a8179922146
100 _aKatz Bernard
245 0 _aTurn Customer Service In To Customer Sales
260 _aNew Delhi
_bJaico
_c2005
300 _a168
650 _aManagement
942 _2ddc
_cBK
999 _c476143
_d476143