000 00330nam a2200133Ia 4500
008 170101s2008 xx 000 0 und d
020 _a9788131211946
100 _aOakland John S
245 0 _aOakland On Quality Management
260 _aNew Delhi
_bElsevier
_c2008
300 _a476
650 _aManagement
942 _2ddc
_cBK
999 _c489343
_d489343