000 00366nam a2200145Ia 4500
008 170101s2007 xx 000 0 und d
020 _a8131207641
100 _aClark Moira
245 0 _aBusiness Success Through Service Excellence
260 _aNew Delhi
_bElsevier
_c2007
300 _a199
650 _aManagement
700 _aBaker Susan
942 _2ddc
_cBK
999 _c517893
_d517893