000 | 00330nam a2200133Ia 4500 | ||
---|---|---|---|
008 | 170101s2009 xx 000 0 und d | ||
020 | _a9788131214350 | ||
100 | _aKnox Simon | ||
245 | 0 | _aCoustomer Relationship Management | |
260 |
_aNew Delhi _bElsevier _c2009 |
||
300 | _a302 | ||
650 | _aManagement | ||
942 |
_2ddc _cBK |
||
999 |
_c522243 _d522243 |