000 00330nam a2200133Ia 4500
008 170101s2009 xx 000 0 und d
020 _a9788131214350
100 _aKnox Simon
245 0 _aCoustomer Relationship Management
260 _aNew Delhi
_bElsevier
_c2009
300 _a302
650 _aManagement
942 _2ddc
_cBK
999 _c522243
_d522243