000			00318nam a2200133Ia 4500
008			170101s2008 xx 000 0 und d
020			_a9788131217801
100			_aSmith Ian
245		0	_aMeeting Customer Needs
260			_aNew Delhi _bElsevier _c2008
300			_a218
650			_aManagement
942			_2ddc _cBK
999			_c525693 _d525693