000 00322nam a2200133Ia 4500
008 170101s2011 xx 000 0 und d
020 _a9788173713033
100 _aGillen Terry
245 0 _aAssertiveness
260 _aHydera Bad
_bUniversities Press
_c2011
300 _a72
650 _aManagement
942 _2ddc
_cBK
999 _c570043
_d570043