000 00331nam a2200133Ia 4500
008 170101s2003 xx 000 0 und d
020 _a9812548920
100 _aGreen Jack A
245 0 _aCall Centres Technology & Techniques
260 _aNew Delhi
_bThomson
_c2003
300 _a276
650 _aManagement
942 _2ddc
_cBK
999 _c276493
_d276493